Insights, Collaboration and Engagement Lead

UK Telecoms Lab (UKTL)

UKTL is building leading edge Telecoms testing facilities to keep our telecommunications networks safe, accelerate the roll-out of new technologies, and grow our world leading telecoms sector to maintain resiliency and security.

Read more about the UKTLhere!

Successful candidates will join a state-of-the-art facility and be supporting the team conducting testing and research on the latest technologies and innovations in the industry. You will work alongside our infrastructure and Cybersecurity professionals to ensure that the UK’s world class Telecoms infrastructure grows in a resilient and secure manner underpinning growth in other industry sectors.

As a trusted and independent national capability, UKTL interacts with standards bodies, Academia, and government departments as well as Communications Service Providers and equipment vendors.

Successful Applicants must be able to commute to the UKTL offices in Birmingham with the possibility of hybrid working. You will also need to be eligible for security clearance.

We strive to offer a great work life balance - if you are looking for full time, part time or flexible options, we will try to make this work where business demands permit. This will be dependent on the kind of role you do and part of the business you work in.

This role is central to the success of UKTL. You’ll be responsible for building and maintaining strong relationships with key internal and external stakeholders—including HMG departments, telecoms operators, academia (schools and universities), vendors, communities of interest, and future UKTL customers. Your work will help grow UKTL’s awareness, capability, and impact on the wider telecoms industry.

Key Responsibilities:

• Act as the primary point of contact for driving strategy and delivering key milestones for the mobilisation of the Insights and Innovation Building.
• Ensure the building is equipped to host high-level conferences, roundtable discussions, and workshops focused on telecoms security and future technology trends.
• Lead the development and delivery of a relevant, timely event series that promotes collaboration and stimulates forward-thinking within the telecoms security community.
• Collaborate with marketing and communications teams—and external agencies—to raise the profile of UKTL through effective visibility and engagement strategies.
• Oversee a centralised schedule, admissions process, and portfolio (catalogue) for all activities within the Innovation Building.
• Drive the development of telecoms security skills across the UK by making resources available to UKTL stakeholders, including operators, vendors, Government, and academic institutions.
• Support market diversification by lowering testing and security barriers for new entrants—offering access to facilities that enable research and product development.
• Proactively engage with external stakeholders and identify new outreach opportunities that support UKTL’s strategic goals.
• Create and maintain accurate documentation and reporting for senior leadership and the UKTL Board on stakeholder engagement activities.
• Assess and prioritise key stakeholders, events, and budgets to ensure strategic and effective use of resources.
• Manage a small, high performing team focused on customer service and impact.
• Ensure all activities are delivered in compliance with Health & Safety regulations, maintaining a culture of care and responsibility.

UKTL is run as a semi-autonomous arm of The National Physical Laboratory (NPL) which is a world-leading centre of excellence that provides cutting-edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK.

NPL and UKTL have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of their background, gender, race, sexual orientation, religion, or age, providing they meet the required criteria. Applications from women, disabled and black, Asian and minority ethnic candidates in particular are encouraged. All disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview under the Disability Confident Scheme.

At NPL, we believe our success is a result of the diversity and talent of our people. We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, as part of our commitment to diversity & inclusion, we hold memberships and accreditations to ensure we’re creating an environment where all our colleagues feel supported and welcome, please see our Diversity & Inclusion page.

To ensure everyone has an equal chance, we’re always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.

What we offer:

• 27 days annual leave + bank holidays
• Pension scheme with a minimum 5% employer contribution (12% employer contribution if you elect to contribute 6%)
  
• Employee assistance programme
• Interest free loans (Up to £5k for season ticket loans, house purchase deposit)
• + Much more