Senior Business Analyst

Bring clarity to complexity. Help shape and deliver the change that matters.

At NPL, our Business Analysts help people understand complex problems and deliver successful change. Our BA team works across a broad range of business and digital initiatives, helping to shape ideas at an early stage, untangle complex operational challenges, and support projects of all sizes.

We're looking for Senior Business Analysts who are comfortable working with ambiguity and love helping others understand not just what needs to change, but why, and what the path forward could look like. You'll help ensure we solve the right problems, give decision-makers the insight they need, and deliver lasting business value.

Key Responsibilities

• Lead discovery activities to understand business challenges, customer needs, and improvement opportunities
• Build trusted stakeholder relationships, facilitating workshops and discussions that improve understanding, challenge assumptions and help people work through complex issues together
• Frame problems, assess options, evaluate different ways forward to help stakeholders navigate uncertainty and understand trade-offs
• Analyse business processes, services, and ways of working, identifying opportunities to improve them
• Elicit, analyse and manage requirements, ensuring they remain aligned to business needs and agreed objectives
• Work closely with project managers and delivery teams throughout the change lifecycle to ensure change is practical and that solutions remain aligned to intended outcomes
• Support implementation activities, helping teams deliver change, resolve issues, and realise expected benefits
• Contribute to the continuous improvement of Business Analysis practice through community involvement and knowledge sharing

You'll be an experienced Business Analyst, or someone already operating at Senior Business Analyst level, with strong analytical and critical thinking skills and a genuine interest in understanding problems before trying to solve them. You enjoy making sense of complexity and want to see the changes you help shape delivered successfully. You're also comfortable asking difficult questions, constructively challenging assumptions, and enabling effective delivery.

We're particularly interested in people who can demonstrate experience of:

• Leading analysis within complex business or change environments
• Shaping and delivering discovery activity, applying critical thinking and contextually appropriate analysis approaches
• Working with a wide range of stakeholders and building credibility at different levels of an organisation
• Using professional judgement, evidence and insight to support strategic decision-making
• Defining and managing business and user need and requirements
• Supporting business improvement, organisational change, or digital product initiatives
• Communicating complex information clearly and effectively
• Working within a variety of project or product delivery frameworks
• Improving how Business Analysis is executed or supporting the development of others

• The National Physical Laboratory (NPL) is a world-leading centre of excellence that provides cutting-edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK. Find out more about what it is like working here - The measure of us - Overview 

  NPL and DSIT have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of their background, gender, race, sexual orientation, religion, or age, providing they meet the required criteria. Applications from women, disabled and black, Asian and minority ethnic candidates in particular are encouraged. All disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview under the Disability Confident Scheme.  

  At NPL, we believe our success is a result of the diversity and talent of our people. We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, as part of our commitment to diversity & inclusion, we ensure we’re creating an environment where all our colleagues feel supported and welcome. More about this on our Diversity & Inclusion page. 

  We are committed to the health and well-being of our employees. Flexible working and social activities are embedded in our culture to create a positive work-life balance, along with a broad range of rewards, benefits and recognition. Our values are at the heart of what we do, and they shape the way we interact, develop our people and celebrate success. To ensure everyone has an equal chance, we’re always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.